What is your returns policy?

We are happy to accept returns on bras which are unworn and are in their original condition. You can either exchange it for a different size or for a refund.

For hygiene reasons, we are unable to accept underwear for a return.

All returns must be posted back
within 14 days from date of receipt.

To return an item please contact us so that we can approve the return before you send it back. We will then provide you the return address and any other details.

All returns sent back to us must be unworn and in the condition that they arrived in. We reserve the right to refuse a return if the product doesn’t meet our standards.

You will need to cover the cost of return postage and we strongly recommend using a traceable method. 

If you have received an incorrect item, or believe you have a faulty item please contact us at info@lela-lingerie.com and we’ll sort it out ASAP.